Terms & Conditions

This page offers significant information regarding the terms that apply when accessing our website www.flyinglemurs.com.

Please read these terms and conditions carefully before you start using both our website and services.

These terms and conditions, even though they may be modified from time to time, apply fully and directly to the services that we provide. By accessing the information on our website, filling in a trip inquiry or any other type of activity, you acknowledge and agree to have read, understood and agreed to the terms and conditions below (including our privacy statement).

Additional terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the Supplier, which can be found on the Supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. In case you choose for us to reserve the booking for you, we reserve the right to cancel your booking if full payment is not received in a timely fashion.

Flying Lemurs reserves the right to determine the form and means of providing notifications to you, and you agree to receive legal notices electronically if we so choose. We may revise these Terms from time to time and the most current version will always be updated on our website. By continuing to access or use the Products and Services after revisions become effective, you agree to be bound by the revised Terms and Conditions. If you do not agree to the new Terms and Conditions, please stop using the Products and/or Services.

If you do not agree with the Terms and Conditions below, please refrain from using our website.

Thank you.

The website and the terms “ we”, “us”, “our”, “Flying Lemurs” refer to the company “21st Century Explorers OÜ”, registered under 14063042, in Tallinn, Estonia. The term “User” refers to a “Visitor” or a “Contact”. Visitor: A person that is simply browsing the content on Flying Lemurs Contact: A person that contacts us via Flying Lemurs.

You are only authorized to use Flying Lemurs Services (regardless of whether your access or use is intended) if you agree to abide by all applicable laws and to this Agreement. If you wish to make use of Flying Lemurs Services, you must read this Agreement and indicate your acceptance by continuing the use of the website and/or using the Flying Lemurs Services.

The content and information on this website and mobile applications (including, without limitation, price and availability of travel services), as well as the software and infrastructure used to provide such content and information, is proprietary to Flying Lemurs (“Flying Lemurs”) or its affiliates, suppliers, and providers.

Flying Lemurs may modify this agreement from time to time and such modification shall be effective upon posting by Flying Lemurs on the Flying Lemurs website. You agree to be bound to any changes to this agreement when you use the Flying Lemurs services after any such modification is posted. It is therefore important that you review this agreement regularly to ensure you are updated as to any changes.

Remember: We are not a travel agency, and we don’t sell tickets. If you have questions concerning a booking, please contact the travel agency or Airline Company.

Flying Lemurs provides users with a form used for soliciting our service, which represents searching, planning and sharing travel itineraries and, upon agreement between the Customer and Us, purchasing the flight ticket and sending it to the Customer in digital format such as email, in exchange of the fee requested by Us.

You understand and agree that the Service is provided “as-is” and that Flying Lemurs assumes no responsibility for the timeliness, deletion, service delivery problem, or failure to search, store any user information or user communications.

You may use our Products or Services only if you can form a binding contract with Flying Lemurs, and only in compliance with these Terms and all applicable laws. Any use or access by anyone under the age of 16 is prohibited. If you write us or solicit our services or help on behalf of another person, a company, organization, or other entity, then (a) “you” includes you and that person or entity, and (b) you represent and warrant that you are authorized and/or have permission to grant all permissions and licenses provided in these Terms and bind the person or entity to these Terms, and that you agree to these Terms on the person’s or entity’s behalf.

Upon completion of the relevant fields through our booking forms on Flying Lemurs, you give explicit authority to Flying Lemurs to act as a mediator between you and the Airline or agency from which the ticket will be purchased.

After the completion of the form, you will get an offer on your e-mail, from us, providing details regarding the price of your travel ticket and also the price of our service. When we are informed about your choice to continue, we will send you an invoice for our service fee. Upon confirmation of your payment, we shall send you the direct link to where you can purchase your airline ticket.
In case of any price changes due to late payment or any other factors that we cannot control, we bear no responsibility.

Our commitment is to find the cheapest flight ticket we can for you. Our service fees are as follows:

A. For a ticket offer with a price of up to 99EUR, our service fee is 5EUR.
B. For a ticket offer with a price of 100EUR or higher, our service fee is 10EUR.
C. Offers in the “Offers” category include a maximum 15EUR fee in their price, subject to Flying Lemurs’ decision.

Currently we accept payments only via PayPal and bank transfer. However, additionally you can pay by credit, debit or prepaid card through PayPal payment service.

The payment can be done once the offer has been sent to you via e-mail. All the details and a link to PayPal will be present in the e-mail.

We do not provide any service regarding Travel Documents, Visas, Passports or any other documents that strictly relate to your chosen destination. You are fully responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met.

Flying Lemurs has no special knowledge regarding foreign entry requirements or travel documents. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

Passport and Visa:
You must consult the relevant Embassy or Consulate for this information.
Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.

Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.

By offering reservations for travel products in particular international destinations, Flying Lemurs does not represent or warrant that travel to such areas is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.

As you can understand, we are responsible only for providing you the best offer we can find, and purchasing the ticket for you, if agreed and/or requested. Therefore, any ulterior changes in your flight and the resolution can be dealt with only between you and the airline, just as you would buy the ticket yourself.

To the maximum extent permitted by law, Flying Lemurs shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the products and/or services; (b) any conduct or content of any third party on the products, including without limitation, any defamatory, offensive or illegal conduct of other users or third parties; or (c) unauthorized access, use or alteration of your transmissions or content. In no event shall Flying Lemurs’s aggregate liability for all claims relating to the products and/or services exceed one hundred euros (EUR €100.00).

The product and services may include inaccuracies or errors, including pricing errors. In particular, Flying Lemurs does not guarantee the accuracy of, and disclaims all liability for any errors or other inaccuracies relating to the information and description of the air and other travel products and services displayed by the product. In addition, Flying Lemurs expressly reserves the right to correct any pricing errors in the product.

For any dispute you have with Flying Lemurs, you agree to first contact us and attempt to resolve the dispute with us informally. If Flying Lemurs has not been able to resolve the dispute with you informally, we each agree to resolve any claim, dispute, or controversy (excluding claims for injunctive or other equitable relief) arising out of or in connection with or relating to these Terms.

Unless you and Flying Lemurs agree otherwise, the arbitration will be conducted in the country where you reside. Nothing in this Section shall prevent either party from seeking injunctive or other equitable relief from the courts for matters related to data security, intellectual property or unauthorized access to the Service.

All claims must be brought in the parties’ individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding, and, unless we agree otherwise, the arbitrator may not consolidate more than one person’s claims.

You agree that, by entering into these terms, you and Flying Lemurs are each waiving the right to a trial by jury or to participate in a class action.

You agree not to engage in any of the following prohibited activities:

Use, display, mirror or frame the Service, any individual element within the Service, the Flying Lemurs name, trademark, logo or other proprietary information, or the layout and design of any page, without our express written consent; Access, tamper with, or use non public areas of the Service, our computer systems, or the technical delivery systems of our providers;

Attempt to probe, scan, or test the vulnerability of any Flying Lemurs system or network or breach any security or authentication measures; Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Flying Lemurs or any of our providers or any other third party (including another user) to protect the Services or Flying Lemurs Content;

Attempt to access or search the Services, User Content or Flying Lemurs Content or scrape or download User Content or Flying Lemurs Content from the Services, or otherwise use, upload content to, or create new links, re-posts, or referrals in or of or to the Service through the use of any engine, software, tool, agent, device or mechanism (including automated scripts, spiders, robots, crawlers, data mining tools or the like) other than the means provided by Flying Lemurs or other generally available third party web browsers;

Send any unsolicited or unauthorized spam and spam comments on posts, advertising messages, promotional materials, email, junk mail, chain letters or other form of solicitation;

Use any meta tags or other hidden text or metadata utilizing a Flying Lemurs or Flying Lemurs trademark, logo, URL, or product name without Flying Lemurs’s express written consent; Use the Service for any commercial purpose or the benefit of any third party, except as otherwise explicitly permitted for you by Flying Lemurs or in any manner not permitted by the Terms;

Use Flying Lemurs user information to forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services to send altered, deceptive or false source-identifying information;

Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Services;

Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services;

Collect or store any personally identifiable information from the Services from other users of the Services without their express permission;

Impersonate or misrepresent your affiliation with any person or entity; Violate any applicable law or regulation; or Encourage or enable any other individual to do any of the activities prohibited in this Acceptable Use Policy.

The content and information of the Products (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Product, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or resell any information, software, products, or services obtained from or through this Product.

Additionally, you agree not to:
Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand; Deep link to any portion of this Product (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission;

“Frame”, “mirror” or otherwise incorporate any part of this Product into any other website without our prior written authorization.

The contents of this website are exclusive property of Flying Lemurs. Any copying, distribution,reproduction, process, sale, deception of the public regarding the real provider of this website, is strictly forbidden.

The header video on the homepage is a compilation created by Flying Lemurs, however we do not own the videos used in its creation. These we selected from a royalty free collection, with a license for free use and the credits are shown on the video. Due to differences in screen sizes and video resolution, they might not be seen. We will credit the rightful owners here as well, as following: Alex Soloviev, Matt Devir, Elcondor Film, Penn Productions, Jay Carpio.

What Information Do We Collect?

We collect information in two ways:

1. When you give it to us or give us permission to obtain it.
When you use our products or services, you voluntarily give us certain information, usually but not restricted to your first and last name, telephone number, and email addresses. When you give us your email address, you will be automatically opted in to receive email notices, which may include follow notifications, announcements, and/or Flying Lemurs newsletters. We do not use this email address for any purpose other than to send you email. If you do not want to receive email from us, simply reply to us with such notice.

If you make a booking with a Flying Lemurs Product or Service, we’ll request additional personal information and traveler preference information. You can choose not to provide information to us, but in general some information about you is required in order to book travel including:

• Personally identifiable information, such as your first and last name, date of birth, and gender as required by the flight companies or ticket providers. Additionally, you can choose to provide other travel preference information.
• Traveler companions: When you make a reservation for someone else through this website, we will request personal information and travel preferences about that individual including first and last name, gender, and date of birth. You should obtain the consent of other
individuals prior to providing us with their personal information and travel preferences, as any access to view or change their information will be available only through your account. If you’re using Flying Lemurs on your mobile device, you can choose to provide us with location data.

2. We also get technical information when you use our products or websites or apps that have Flying Lemurs features.

Nowadays, whenever you use a website, mobile application, or other Internet service, there’s certain information that almost always gets created and recorded automatically. The same is true when you use our products or services. Here are some of the types of information we can collect:

• Log Data: When you use Flying Lemurs, our servers automatically record information (“log data”) including information that your browser sends whenever you visit a website or your mobile app sends when you’re using it. This log data may include your Internet Protocol address, the address of the web pages you visited that had Flying Lemurs features, browser type and settings, the date and time of your request, how you used Flying Lemurs, and cookie data.

• Cookie data: Depending on how you’re accessing our products, we may use “cookies” (a small text file sent by your computer each time you visit our website, unique to your Flying Lemurs account or your browser), or similar technologies to record log data. When we use cookies, we may use “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you or your browser delete them). For example, we may use cookies to store your travel preferences or other Flying Lemurs settings so you don’t have to set them up every time you visit Flying Lemurs. Some of the cookies we use are associated with your Flying Lemurs account (including personal information about you, such as the email address you gave us), and other cookies are not.

• Device Information: In addition to log data, we may also collect information about the device you’re using Flying Lemurs on, including what type of device it is, what operating system you’re using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or an Android phone. To learn more about what information your device makes available to us, please also check the policies of your device manufacturer or software provider.

How Do We Use The Information We Collect?

We use the information we collect to provide our products or services to you and make them better, develop new products or services, and protect Flying Lemurs and our users. For example, we may log how often people use two different versions of a product or service, which can help us understand which version is better.

We use the information we collect to:
• Complete travel bookings you require using our Products or Services, to provide you with the products and services you request; and to provide you with travel confirmation and updates;
• Manage your account, including processing bills and providing travel notifications.
• Easily initiate other transactions using our Products or Services.
• Send you updates (such as when there are great flight deals from your origin), newsletters, marketing materials and other information that may be of interest to you. You can decide to stop getting these updates by replying to us with such notice.
• Respond to your questions or comments.

The information we collect may be “personally identifiable” (meaning it can be used to specifically identify you as a unique person) or “non personally identifiable” (meaning it can’t be used to specifically identify you). We use both types of information, and combinations of both types, as described above. We may use or store information wherever Flying Lemurs does business, including countries outside your own.

What Choices Do You Have About Your Information?
You may have choices available to you through the device or software you use to access Flying Lemurs. For example: The browser you use may provide you with the ability to control cookies or other types of local data storage; your mobile device may provide you with choices around how and whether location or other data is shared with us. You can choose not to provide personally identifiable information like your name, gender, and date of birth, but often this information is required to complete travel booking.

How Do We Share the Information We Collect?
We share your information with:
• Suppliers and airlines who fulfill your travel reservations. By making a reservation through our Service, you are authorizing us to disclose to suppliers the information required to complete the booking and deliver the related travel. These suppliers are not controlled by Flying Lemurs and personal information disclosed to them is subject to the applicable supplier’s privacy policy and security practices.
• Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, and fraud prevention. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose. They are also required to follow the same data security practices that we ourselves adhere to.

The other limited instances where we may share your personal information include:
• If we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Flying Lemurs; or to detect, prevent, or otherwise address fraud, security or technical issues.
• We may engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Policy.
• When permitted or required by law.

By using a Flying Lemurs Product or Service, you also consent to the disclosure of your personal information to government authorities in the case of an actual or suspected violation of law or terrorist activities.

Our Policy on Children’s Information
Flying Lemurs is not directed to children under 16. If you learn that your minor child has provided us with personal information without your consent, please contact us.

How We Protect Your Information?
We want you to feel confident about using this website to make travel arrangements, and we are committed to protecting the information we collect. While no product or service can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system, ours, and third parties.

How Do We Make Changes to This Policy?
We may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to use Flying Lemurs after those changes are in effect, you agree to the revised policy. If the changes are significant, we may provide more prominent notice or obtain your consent as required by law.

Flying Lemurs reserves the right to modify or update the above Terms and Conditions regarding the use of the website, at any given time, without having any obligation to inform the User.